Privacy policy

This privacy policy sets out how The Ross Wellness Group uses and protects any information that you give The Ross Wellness Group when you use this website.

The Ross Wellness Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.The Ross Wellness Group may change this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes. This policy was last updated in May 2026.

What information we collect

• We may collect the following information:

• Name and job title

• Contact information including email address and phone number

• Company name and website

• Demographic information such as postcode, preferences and interestsInformation relevant to client briefs, surveys and/or service enquiriesTechnical data such as IP address, browser type and version, time zone, and browser plug-in information (collected automatically via cookies and analytics tools)

How we use the information we gather

We require this information to understand your needs and provide you with a better service. Our lawful bases for processing your personal data include:

• Contractual necessity: to fulfil a contract we have with you or to take steps before entering into a contract.

• Legitimate interests: for internal record keeping, improving our services, and communicating relevant updates to existing clients and contacts.

• Consent: where you have opted in to receive marketing communications from us. You may withdraw this consent at any time.

Specifically, we may use your information to:

• Respond to enquiries

• Send periodic emails about new services, special offers or other information we think you may find relevant, only where you have consented to receive such communications

• Conduct market research or gather feedback to improve our offering

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will notify you and any applicable regulator of a suspected data breach where we are legally required to do so.

How we use cookies

A cookie is a small file placed on your device when you visit a website. Cookies help us analyse web traffic, remember your preferences, and improve your experience on our site. We use the following types of cookies:

Strictly necessary cookies: essential for the website to function correctly.

Analytics cookies: we use tools such as Google Analytics to understand how visitors use our site. This data is aggregated and anonymised where possible.

Marketing cookies: where enabled, these help us understand the effectiveness of our marketing activities.When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time. You can also choose to accept or decline cookies via your browser settings, note that declining certain cookies may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you use these links to leave our site, we do not have any control over those websites. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and they are not governed by this privacy statement. Please review the privacy policy of any website you visit.

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. In most cases, this means we retain client contact and project data for up to 7 years after the end of a client relationship.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the matter.